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Terms of Use

Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("Terms").

By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.

In these Terms, references to "you", "User" shall mean the end user accessing the Website, its contents and using the Services offered through the Website. "Service Providers" mean independent third party service providers, and "we", "us" and "our" shall mean eShilp and its affiliates.


  • website ("Website") is an Internet based e-commerce portal owned and operated by eShilp,a company incorporated under the laws of India.

  • Use of the Website is offered to you conditioned on acceptance of all the terms, conditions and notices contained in these Terms, along with any amendments made by eShilp at its sole discretion and posted on the Website. at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.

User Account, Password, and Security:

You will receive an account designation upon completing the Website's registration process. You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. cannot and will not be liable for any loss or damage arising from your failure to comply with this Section.

Products/Services Offered:

The Website is a platform that facilitates the online purchase of handicraft items at a discounted price through various methods of payments offered including, issue of coupons and vouchers that can be redeemed.

Privacy Policy:

The User hereby consents, expresses and agrees that he has read and fully understands thePrivacy Policy of The user further consents that the terms and contents of such Privacy Policy are acceptable to him.

User Conduct and Rules:

You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. You agree and undertake that when using a Service, you will not:

  1. (i) publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information;

  2. (ii) upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer;

  3. (iii) upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents;

  4. (iv) defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;

  5. (v) conduct or forward surveys, contests, pyramid schemes or chain letters;

  6. (vi) falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;

  7. (vii) download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner;

  8. (viii) violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;

    1. (ix) violate any applicable laws or regulations for the time being in force in or outside India;

    2. (x) violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein.

  9. (xi) exploit any of the services. We might refuse any of our services, terminate accounts, and/or cancel orders at our discretion, including but not limited to, if we believe that customer conduct violates applicable law or is harmful to our interests.

  10. (xii) You shall not make any derogatory, defamatory, abusive, inappropriate, profane or indecent statement/s and/or comment/s about


Exactness Not Guaranteed: hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user. The quality of any products, Services, information, or other material purchased or obtained by you through the Website may not meet your expectations. Since the products are handcrafted items, guarantee of exactness can't be assured and there may be slight variations as to certain aspects of your order such as the design accuracy and intricacy, color, size, etc.

Intellectual Property Rights:

  1. Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to without obtaining authorization from

  2. Notwithstanding the foregoing, it is expressly clarified that you will retain ownership and shall solely be responsible for any content that you provide or upload when using any service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of our various services. However, with regard to the product customization Service (as against other Services like blogs and forums) you expressly agree that by uploading and posting content on to the Website for public viewing and reproduction/use of your content by third party users, you accept the User whereby you grant a non-exclusive license for the use of the same.

Links To Third Party Sites:

The Website may contain links to other websites ("Linked Sites").The Linked Sites are not under the control of or the Website and is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

Disclaimer Of Warranties/Limitation Of Liability: has endeavored to ensure that all the information on the Website is correct, but neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. In no event shall be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (i)unauthorized access to or alteration of the user's transmissions or data;(ii)the use or the inability to use the Services; (iii) any other matter relating to the services;including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service. Neither shall be responsible for the delay or inability to use the website or related services, the provision of or failure to provide Services, or for any information, software, products, services and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, shall not be held responsible for non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond's control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.


You agree to indemnify, defend and hold harmless from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.


Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, products and Services may change at's discretion.


Title and risk of loss for all products ordered by you shall pass on to you upon's shipment to the shipping carrier.

Delivery: will make a maximum of three attempts to deliver your order. In case the customer is not reachable or does not accept delivery of products in these attempts, reserves the right to cancel the order(s) at its discretion.

On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.

Sometimes, delivery may take longer due to

  1. bad weather

  2. flight delays

  3. political disruptions

  4. other unforeseen circumstances

In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates

Also, we will not be able to compensate for any mental agony caused due to delay in delivery.

"The Buyer agrees that the title to the goods is transferred to the buyer at the time of placing the Order and dispatch confirmation thereof irrespective of Shipping of Goods which is to be done in due course being a separate chargeable facility"

Post Delivery:

Returns/Exchange and Refunds: is committed to deliver the products ordered by you in a perfect and undamaged condition. Therefore, each product is checked properly in regards to its quality, accuracy and details as displayed on the website before dispatching the same. will accept Return or Exchange only if the following conditions are met:

  1. (i)  Return or Exchange request should be made within 15 days from the date of delivery of product.

  2. (ii)  The tags on the product should be intact.

  3. (iii)  The product should be unused and in an undamaged condition.

  4. (iv)  The item needs to be returned along with the original packaging.

  5. (v) does not offer reverse pickup of the items, therefore, the customer will need to send us the
           shipment himself/herself whereby the shipment fee will also be borne by him/her.

  6. (vi) Please note that the shipping charge would not be included in the refund value of your order as this is a non-refundable charge.

Cancellation policy:

  •  If you wish to cancel your order, please contact eShilpcustomersupport as soon as possible with your order number. As long as your order has not been dispatched we can cancel it and refund your amount.
  • If your order has been dispatched but yet to be delivered and you wish to cancel the order, please contact eShilpcustomersupport with your order number. We can cancel it and refund your amount but please note that the shipping charge would not be included in the refund value of your order as this is a non-refundable charge.


  1. may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have breached any of the Terms.

  2. If you or terminates your use of the Website or any Service, may delete any content or other materials relating to your use of the Service and will have no liability to you or any third party for doing so.

  3. You shall be liable to pay for any Service or product that you have already ordered till the time of Termination by either party whatsoever. Further, you shall be entitled to your royalty payments as per the User License Agreement that has or is legally deemed accrued to you.

Governing Law:

  1. These Terms of Use and all transactions entered into on or through the Website and the relationship between you and eShilp shall be governed in accordance with the laws of India without reference to conflict of laws principles.

  2. You agree that all claims, differences and disputes arising under or in connection with or in relation hereto the Website, the Terms of Use or any transactions entered into on or through the Website or the relationship between you and eShilp shall be subject to the exclusive jurisdiction of the courts at Udaipur, Rajasthan, India and you hereby accede to and accept the jurisdiction of such courts.


The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of the Terms or the right to use the Website by you contained herein or any other section or pages of the Website or any Linked Sites in any manner whatsoever.


If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.

Report Abuse:

In the event you come across any abuse or if you become aware of any objectionable content or images on the Website, please report to eShilpcustomersupport.

Cancellation of Fraudulent Orders

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In case any suspicious activity is detected, reserves the right to cancel all past, pending and future orders without any liability. also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.

The customer may be considered fraudulent if any of the following conditions are met:

  1. (i)  Customer doesn't reply to the payment verification email sent by eShilp.

  2. (ii)  Misuse of another customer's phone/email

  3. (iii)  Customer fails to produce adequate documents during the payment details verification

  4. (iv)  Overuse of a voucher code

  5. (v)  Customer uses invalid email and phone no.

  6. (vi)  Use of a special voucher not tagged to the email ID used.

  7. (vii)  Customer returns the wrong product

  8. (viii)  Invalid/Incomplete address cases

  9. (ix)  Customer has a very high return rate.

  10. (x)  Repeated request for monetary compensation for petty issues.

(xi) Account for the customers falling in fraudulent category may be blocked.

Mis-pricing Cases

Despite our best efforts, a small number of the many items in our catalogue may get mispriced. However, we verify prices as part of our dispatch procedures.

  • - If an item's correct price is lower than our stated price, we charge the lower amount and send you the item.
  • - If a product's correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.


You hereby expressly agree to receive communications by way of SMS, e-mails from eShilp relating to any products or services provided through the website and offers or promotions on the website. A User can unsubscribe/ opt-out from receiving communications from eShilp through SMS and e-mail anytime by clicking on the unsubscribe option attached at the bottom of newsletter received through e-mail (registered email address).

Feedback and Information:

Any feedback you provide to this website shall be deemed to be non-confidential. eShilp shall be free to use such information on an unrestricted basis. Further, by submitting the feedback, you represent and warrant that

  1. Your feedback does not contain confidential or proprietary information of you or of third parties;

  2. eShilp is not under any obligation of confidentiality, express or implied, with respect to the feedback;

  3. eShilp may have something similar to the feedback already under consideration or in development; and

  4. You are not entitled to any compensation or reimbursement of any kind from eShilp for the feedback under any circumstances.

General Terms and Conditions:

  1. Orders in India will be shipped within 5-8 business days after order is placed. International orders will be shipped within 15-20 business days after order is placed.

  2. Applicable Shipping will be charged, wherever required.

  3. Coupon code valid only once per user.

  4. No two promotions can be combined.

  5. The Multiple product based coupons can be redeemed together.

  6. Any third party coupons cannot be redeemed for the reduced price.

  7. eShilp reserves the right to change or cancel the promotion at its discretion.

  8. Any fraudulent activities, including creating duplicate accounts, aliasing, placing multiple orders or violating the terms and conditions will lead to order cancellation.